AGS Plasma Systems, Inc. 
SERVICE TERMS AND CONDITIONS
AGS Plasma Systems, Inc. Engineers are available for start-up, preventive and corrective maintenance, repair, retrofit, system evaluation and training services required to maintain a variety of plasma equipment.
Our technical support products are designed to work within any budget. For critical mission equipment support, we offer comprehensive service agreements with attractive discounts for prepayment. On those occasions when immediate service is required, we can be there for you on a time and materials basis too.
An AGS Field Engineer will be dispatched to your site as soon as a valid purchase order number is provided. For services performed at and time spent in travel to customer sites the following charges will apply:
STRAIGHT TIME: $250.00 per hour for field work and $145.00 per hour for shop work done between 8:00 am and 5:00 PM with a minimum billing of 4 hours.
PREMIUM TIME: $385.00 per hour for field work done before 8:00 and after 5:00 PM Monday through Friday and for any hours worked on Saturday, Sunday or on holidays.
TRAVEL TIME: $50.00 per hour for time spent traveling from the point of origin to the customer's facility.
TRAVEL CHARGES: Airfare, auto rental or carfare, hotel accommodations, parking, tolls and duties will be billed at cost and verified by receipts. Subsistence will be billed at a fixed rate of $38.00 per day. In lieu of airfare, 60 cents per mile traveled will be charged if it is determined by AGS that it is more convenient for the field engineer to drive than to use commercial transportation to travel to the customer site.
OTHER CHARGES: Materials purchased from other suppliers will be billed at cost plus a 30% handling charge. Minimum parts order is $200.00. Handling charges of up to 5% will be added to all domestic parts orders. An expediting fee of $50.00 will be added if customer requests air-expressed, or similar, services.
CANCELLATIONS: Service calls that are rescheduled at customer request are subject to a 50% rescheduling charge which may be credited to future service. Orders canceled or returned are subject to a restocking charge of up to 100% of the sales price. Returns will not be accepted without an RMA number.
Your only source for expert IPE/Semi Group SYSTEM 1000 and AGS-1700 service.
We offer complete plasma systems support.
Call today for details about how we can help you!
For more information:
Contact us directly at:
AGS Plasma Systems, Inc.
Santa Clara, CA 95054 USA
TEL: 408-855-8686
Please send your questions, comments, or suggestions to the AGS Sales desk
or, Submit a Literature Request
Copyright 1991-2014 AGS Plasma - All Rights Reserved
System 1700, APC-2000, & PlasmOps are trademarks of AGS Plasma.
Other trademarks are the property of their respective owners.
Prices and specifications subject to change without notice.
Last update made on: 15 January, 2014 by Webmaster